Reference

How 2japp Handles Your Personal Information

When you open an account with us or make a deposit through JazzCash, Easypaisa, or Raast, you share information we take seriously.

Account Data ProtectionPayment PrivacyYour Right to AccessCookie ControlsContact Us Anytime
2japp How 2japp Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Team online

Email Support

Send your data access, correction or deletion request to our support email. We respond to privacy-related queries and confirm receipt so you know your request is being handled.

Live Chat

Open the chat window from your account dashboard to speak with our team directly. For account data or payment privacy questions, our agents can verify your identity and raise a formal request on your behalf.

Account Settings

Log into your account and go to Settings to review your stored details, update contact information, or adjust cookie preferences without needing to contact the team at all.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Payment Data Handling

Your JazzCash, Easypaisa and Raast transaction details are encrypted in transit and stored only as long as needed to verify payments, resolve disputes and meet any applicable regulatory retention rules.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform you use most.

Account Security Practices

Every login triggers an OTP verification to your registered mobile number. If we detect an access attempt from an unfamiliar device or location, we flag it and may ask you to re-verify before the session continues.

Data Retention and Deletion

Active accounts retain full data. When you close your account, we keep transaction and identity records for the period required under applicable law, then delete or anonymise remaining data on a rolling schedule.

Common Questions About Your Data

These are the questions we hear most often about how your information is used. If something is not covered here, reach out through live chat or email and our team will respond with a clear answer specific to your account.

We collect your name, email address, mobile number and, when you make a deposit, the payment method details linked to your JazzCash, Easypaisa or Raast wallet needed to process that transaction.

Payment details are passed only to the relevant payment processor to complete your transaction. We do not share wallet information with advertisers, data brokers or any unrelated third party.

Send a data access request to our support email or raise it through live chat after verifying your identity. We aim to provide your data summary within the timeframe required by applicable regulations.

Yes. Where local law permits, you can request deletion of your personal data. Some transaction and identity records must be kept for regulatory compliance, but we will explain exactly what is retained and why.

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve the platform. You can turn off non-essential cookies any time through your browser settings or the cookie panel in your account.

After your account is closed, we retain records for the period required under applicable law, then delete or anonymise them. You can contact support to ask about the specific retention period that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.